2 datasets found

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  • Vancouver 311 interaction volume data

    Interactions refer to the type and volume of inquiries and requests for service that come into the Contact Centre. (Note: Caller may have more than one inquiry during a call.)...
  • Vancouver 311 case volume data

    Case data is a subset of the interactions dataset and refers only to those call types that generate a service request to a department. Department: Name of an organization unit...